This one-year program introduces students to the field of the hospitality industry, including tourism, travel, and management. Online and classroom instruction and cooperative work experience offer students a look into the day-to-day experiences at hospitality and tourism sites. Learning experiences in this program are designed to assist the student in realizing the following outcomes:
Identify specific hospitality industry functions and their required procedures and legal techniques
Understand and apply market-appropriate professional guest service standards to deliver competitive guest experiences to diverse cultural groups and throughout business and industry
Identify general business functions to maintain day-to-day operations
Demonstrate the ability to solve mathematical problems commonly encountered in hospitality-related business setting
Utilize the technical/computer skills for keeping business records and preparing basic financial statements
Identify techniques for successfully managing human resources and human relations in business
Utilize various techniques for effect verbal and written communications
Prepare general documents related to career searches and job applications.
This certificate helps prepare students for entry-level positions in management and helps students develop the professionalism necessary for business success and upward mobility in the hospitality and tourism industry.