Administrative Office Professional: Office Assistant, C.C.

Business and Management  

Intended Program Outcomes:

This one-year certificate program is designed to provide specialized training and skills for work as an office assistant. Emphasis is placed on the study of general office skills, including practical experience on current equipment and software. The course work lays the foundation for a two-year A.A.S. degree program for those students who want to continue their education. Students will be effective in the workplace in the following areas:

• Use current and emerging word-processing technologies to produce documents
• Meet or exceed the current speed and accuracy requirements for typing and 10-key operation in the industry
• Model effective customer service interactions
• Perform the general office procedures of filing, equipment operation, mail distribution, phone calls, and tasks requiring basic math calculations