Business Administration - Hospitality & Gaming Option: Guest Services Representative, C.P.C.C.

Intended Program Outcomes:

The Business Administration, Hospitality & Gaming Option: Guest Services Representative is a Career Pathway Certificate of Completion and one stackable credential on the path to an AAS degree in Business Administration - Hospitality & Gaming AAS degree.

These pathways provide an articulated transfer and completion path for students who want to pursue the related AAS degree.

Learning experiences in this program are designed to assist the student in realizing the following outcomes:

Gain a foundation in the hospitality industry, including hotel front desk operations
Work within the ethical, legal, and regulatory parameters of the industry
Demonstrate the ability to use appropriate technology (word processing, spreadsheet, database and presentation software) in the business
Develop and recognize excellent customer service skills
Recognize and apply leadership traits for the workplace

Program Curriculum

Term 1

BA 131 - Introduction to Business Computing Credits - 4
HTM 100 - Hospitality and Tourism Industry Credits - 3
OR
HTM 105 - Food and Beverage Industry Credits - 3

Term 1 Total: 7

Term 2

HTM 131 - Customer Service Management I Credits - 3
LD 000 - Leadership Electives Credits - 1

Term 2 Total: 4

Term 3

HTM 109 - Introduction to the Lodging Industry Credits - 3
HTM 230 - Hotel, Restaurant and Travel Law Credits - 3