This one-year certificate program is designed to provide specialized training and skills for entry-level positions as receptionists and/or records clerks in medical offices. Emphasis is placed on the study of general office skills as well as medical office theories and policies, including practical experience with current equipment and software. The coursework lays the foundation for a two-year A.A.S. degree program for those students who want to continue their education.
Use current and emerging word processing technologies to produce documents
Meet or exceed the current speed and accuracy requirements for typing and 10-key operation in the industry
Model effective customer service interactions
Perform the general office procedures of filing, equipment operation, mail distribution, phone calls, and tasks requiring basic math calculations
Use appropriate medical terminology with written and oral accuracy