Hospitality and Tourism (CC)

  Business and Management  

  Human Resources  

Intended Program Outcomes:

This one-year program introduces students to the field of the hospitality industry, including tourism, travel, and management. Online and classroom instruction and cooperative work experience offer students a look into the day-to-day experiences at hospitality and tourism sites.  Learning experiences in this program are designed to assist the student in realizing the following outcomes:

• Identify specific hospitality industry functions and their required procedures and legal techniques
• Understand and apply market-appropriate professional guest service standards to deliver competitive guest experiences to diverse cultural groups and throughout business and industry
• Identify general business functions to maintain day-to-day operations
• Demonstrate the ability to solve mathematical problems commonly encountered in hospitality-related business setting
• Utilize the technical/computer skills for keeping business records and preparing basic financial statements
• Identify techniques for successfully managing human resources and human relations in business
• Utilize various techniques for effect verbal and written communications
• Prepare general documents related to career searches and job applications.

This certificate helps prepare students for entry-level positions in management and helps students develop the professionalism necessary for business success and upward mobility in the hospitality and tourism industry.