Business Administration: Leadership and Service Option: Customer Service in the Public Sector (CC)

 Business and Management  

Intended Program Outcomes:

This one-year certificate program is designed for students working in the public sector who want to improve their customer service skills or for those who seek public sector employment.  There is an emphasis on business concepts, customer service, and conversational Spanish. Learning experiences in this program are designed to assist the student in realizing the following outcomes:

• Develop customer service skills and understand the competitive advantages associated with having a service-oriented culture
• Ability to bring out the best in self and others through enhanced personal communication skills and valuing diversity
• Ability to understand general office functions and how departments support the overall organization’s mission, goals and objectives
• Develop a basic working knowledge of conversational Spanish to better serve the growing Hispanic population in the State of Oregon
• Enhance both verbal presentation and writing skills to help promote the organization as most professional and one which demonstrates strong communication skills